Welcome to Shine-On Faucet Cleaner’s website. We appreciate your trust in our product. Please review the following policy regarding refunds, returns, and cancellations for a transparent and satisfactory shopping experience.
- Non-Returnable Product:
- Due to the nature of the product, Shine-On Faucet Cleaner is non-returnable unless found damaged or defective.
- Eligibility for Return:
- A return will be accepted only if the product is damaged or defective.
- The customer must contact our customer service team within 24 hours of receiving and accepting the product to report any damage or defect.
- Conditions for Return:
- The product must be unused and in its original packaging.
- To initiate the return process, customers are required to share an uncut and unedited unboxing video of the damaged or defective product.
- Return Authorisation:
- Customers must obtain authorisation from our customer service team before returning the product.
- Unauthorised returns may not be accepted.
- Refund Process:
- Upon verification of the unboxing video and confirmation of damage or defect, we will initiate the refund process within 48 hours.
- The refund will be processed through the original payment method used for the purchase.
- Product Inspection:
- If a product is found to be non-faulty after return, the customer will be responsible for the product’s shipping costs both to our origin and back to the customer (twice the shipping).
- Cancellation Policy:
- Orders can be cancelled within 24 hours of placing the order.
- Once an order has been dispatched, it cannot be cancelled.
- Orders on Sale, Special Offers, or Occasion Sales (e.g., Diwali, New Year) are not eligible for cancellation.
- Refund Timeline:
- Payments made via the Payment Gateway will be refunded within 1 week, with potential delays in case of specific circumstances.
- Customers may experience additional processing time depending on their bank.
- Contact Information:
- For any inquiries, concerns, or to initiate the return process, please contact our customer service team at +91 81609 09283 / email us at support@shineoncleaner.com
- Policy Updates:
- This policy may be subject to updates, and customers are requested to check this page for any updates.
- Legal Compliance:
- This policy complies with applicable consumer protection laws.
We appreciate your understanding and cooperation. If you have any questions or concerns, please reach out to our customer service team for prompt assistance.
Thank you for choosing Shine-On Faucet Cleaner. Your satisfaction is our priority!
