Shine-on Faucet Cleaner is committed to delivering your sparkling clean products to you efficiently and conveniently. This shipping policy outlines our procedures and timelines for getting your order to your doorstep.
1. Shipping Fees:
- We offer free standard shipping for all orders within Gujarat State.
- For orders above Rs. 600/- we offer free standard shipping across India.
- For orders below 599 or outside Gujarat, a flat shipping fee of Rs. 50/- will be applied.
- We may offer various express shipping options for additional charges, at your selection during checkout.
2. Processing Time:
- Orders placed before 4 PM will usually be processed and dispatched within 1 business days.
- Orders placed after 4 PM or during weekends and holidays may experience a slight delay in processing.
3. Shipping Timelines:
- Standard shipping within Gujarat typically takes 2-3business days.
- Standard shipping Outside Gujarat, across India typically takes 3-5 business days.
- Expedited shipping options offer faster delivery times, as selected during checkout.
- Please note that these are estimated delivery times and may vary depending on your location and potential unforeseen circumstances.
4. Tracking Your Order:
- Once your order is shipped, you will receive a confirmation email with a tracking number with a link to track your package’s progress.
5. International Shipping:
- We currently do not offer international shipping. However, we are working on expanding our reach and may launch international shipping in the future.
6. Undelivered Packages:
- If your package is marked as delivered but you haven’t received it, please contacts us on us at support@shineoncleaner.com
7. Damaged or Lost Packages:
- While rare, packages may unfortunately get damaged or lost in transit.
- If you receive a damaged package, please do not accept it and return it to the courier.
- If your package is lost, please contact us within two days of the estimated delivery date, and we will initiate an investigation with the courier.
- Upon confirmation of damage or loss, we will send you a replacement product or issue a full refund, as per your preference.
8. Additional Information:
- We reserve the right to modify this shipping policy at any time without prior notice.
- This shipping policy is intended to be fair and transparent for both us and our customers.
- If you have any questions or concerns regarding your order or shipping, please don’t hesitate to contact us at support@shineoncleaner.com
